I'll tell you why...
First off, would love to have roll over minutes...that would nice since it does seem like when you use minutes, you use them in batches.
Second, customer care. I took my phone up last week, after waiting the 2 hours to finally get to talk to someone. I had a trainee, not a problem there, I know that happens. I explained what happened (my phone, the number 6, the right directional arrow and the green send button will not work). That took awhile, then of course they checked and to their shock it seemed, those buttons didn't work. My phone is insured and still under warranty both. They fill out the information...and then again, and then again because there was some problems getting things in the system and in the right order, but I'm actually being calm. I know it's a trainee and even with the mad rush and waiting so long, hey I'm not entirely that hateful. I finally help to try to make sure the information is put in right, get my papers and told it will be 2, maybe 3 days till I get my phone. That was Saturday. I know Monday is a holiday. I see Wednesday, maybe Thursday at worst...well here it is the next weekend and no phone. I emailed their support, just to try to find out if its been sent, get me a tracking number, something and so far, I haven't gotten a response. Now I know in the past, if your phone was covered, you would get a loaner phone till yours was either repaired or the replacement came in, I got nothing. I wonder if my bill will reflect a reduction of the time that I couldn't use a phone....I'm guessing no.
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